Innovation Delivery and Performance

MISSION

To grow a culture of innovation that delivers value to Chattanoogans based on direct feedback and data-driven insight.

VISION

All City employees are continuously innovating and improving services for Chattanoogans. The Department of Innovation Delivery & Performance is comprised of the following divisions:

The 311 Service Center: Chattanooga’s One Call for City Hall - simplifies citizen access to government by providing a single point of contact for all City services.

The Office of Performance Management and Open Data (OPMOD): Seeks to push the City of Chattanooga internally to maximize the immense amounts of data it has to the benefit of its citizens.

The Office of Innovation: Implements a continuous improvement framework that drives meaningful change in City government to ensure progress is being made as a whole towards accomplishing the ONE CHATTANOOGA vision.